NOTICE: As a measure of caution for the safety of our staff and members, Fergus Electric Cooperative is keeping our doors closed to the public in Lewistown and Roundup through at least April 10, 2020 due to concerns regarding the spread of Coronavirus. Our staff is still carrying on with everyday functions and will be available by phone at (406) 538-3465, 7:00 a.m. – 5:30 p.m., Monday – Friday. For after-hours outages, please call (406) 538-3465 and our answering service will be happy to take your call. Extra measures have been put in place to ensure the safety and wellbeing of our staff. Payments can be made online through SmartHub at https://ferguselectric.smarthub.coop/Login.html, by phone at 1-844-425-4302 or by mail. Payments can also be dropped off at the Fergus Electric office in Lewistown in the secure drop box next to the front door. Thank you for understanding! Read more
High bills are the direct result of high usage. FEC member services are always happy to assist you with your billing questions, but you may consider gathering the following information prior to calling. It may answer your questions or provide valuable information when you do call.
Check the number of days that are billed for your electric use. This varies from bill to bill due to the number of days in a month and a billing cycle may be a bit shorter or a bit longer due to the number of days in the month.
Is the number of days greater than other months in question because of meter readings or meter reading cycles? Is the daily average significantly different from other months in question?
If you leave your home for an extended period of time for business or vacation, any appliance you leave plugged in or connected will continue to use electricity even while you are gone, especially your hot water heater, freezer, refrigerator, HVAC system, landscape irrigation, well pump, etc.
Most of us note that the TV and lights were not on, but we forget about these items.
•Lighting, refrigeration, cooking and appliances account for 56 percent of the total energy use in the normal household. The location of refrigerators and freezers is very important.
•Never place a refrigerator or freezer in direct sunlight or in unconditioned space such as a breezeway, garage or out-building. The refrigerator or freezer will have to work harder to overcome excessive heat during warmer months.
•Make sure that your refrigerators and freezers have adequate ventilation.
If an appliance is more than 15 years old, the efficiency of that appliance may be decreasing significantly and requiring more energy to do its job.
It is important to clean or replace the condenser, coils or filters on some appliances regularly. You may need to replace the appliance itself. Many times old electrical wiring will have loose connections resulting in increased electrical use and create potential safety hazards.
The additional heating or cooling load will cause an increase in electric use. Heating and cooling your home averages around 44 percent of you total energy use. Using space heaters, fireplaces, livestock heaters or vehicle block heaters in the winter can dramatically increase your energy consumption. Running a dehumidifier or watering of lawns, gardens and animals in the summer months will increase your energy use.
Lightning can sometimes damage your well pump, sump pump or appliances increasing the running of these devices. If underground wiring-insulation is damaged, an increase in electrical use may occur when the ground is saturated with moisture.
Has there been any underground excavation recently? If you have underground wiring, the electrical wires may have been nicked resulting in an electric fault. Many times these faults are high resistant and won’t trip your breaker. When this type or fault occurs, the electricity flows directly into the ground thus increasing your electrical usage.
If after studying all the above information, you still feel there may be a deeper problem, we are happy to take your call and assist you. After handling the high bill complaint on the phone, we determine if a field visit is necessary to determine any energy efficiency problems. FEC's Member Services Department can offer efficiency solutions.
FEC encourages customers to look for the cause in the above situations first. Meter tests should be a last resort instead of first.
Meters measure energy use and because they are a mechanical device it is rare that they run fast. They are seldom the cause of a higher bill but often blamed.
Less than 1 out of 1,000 meters are going to be wrong when tested. This includes running slow or running fast. Most old meters will likely run slow.
A faulty meter would more likely run slow.
In the case of a meter check, FEC's Meter Technician will check the meter and give you a copy of the results. Because of the costs required to test a meter Fergus Electric charges a fee for this service. Please contact Fergus Electric for the current fee.